Case Study
Onboarding
Customer Profile:
Clinical Laboratory
Location:
US Midwest
Business Need:
- Alleviate staffing shortages
- Achieve zero errors after validation
- Standardize data categories
- Rapidly incorporate new features
- Complete automation in 1 week
Solution:
- Robotic Process Automation (RPA)
- HIPAA compliant cloud infrastructure
Impact:
- Alltogether eliminated staffing shortages
- Zero record validation errors
- Increased productivity
Background
Our client, a leading provider of testing for educational institutions in Illinois, had to ramp up their onboarding capabilities during the pandemic to handle the tsunami of testing required to get students back to school safely.
The Challenge
- Staffing-up a process requires a large effort to recruit, train, and supervise employees even when a large pool of potential employees is available.
- Recognizing these challenges, our client approached us for a solution to the problem, one that could help them process records from over 400 institutions, validate them, correct formatting, and standardizing data definitions.
- At the time they approached us, our client had less than 2 weeks to go live with their testing program so time was of the essence.
The Solution
- Extracting, validating and transforming customer (or patient) data records is a common occurrence across different businesses and industries. While healthcare required a HIPAA compliant environment, we knew our data processing robots would easily deliver the results required.
Engagement Model
- We set out 3 work-sessions: the first one to understand the requirements in detail and to design a work flow, the second one to do testing, and a third session for going live.
Results
- The client was able to avoid having to hire additional staff and furthermore was able to free-up three out of the 4 people in the original team to perform other work.