Background

• As a leader in thermal insulation and ceramic fiber manufacturing, Nutec knew its reputation for customer focus was a key competitive advantage.
• As such, being able to cost effectively process incoming purchase orders and maintain an up to date confirmation status of each order was of paramount importance.

Challenge

• Capturing incoming orders in a timely and accurate fashion from a multitude of customers is a common problem in many industrial settings, the process is typically handled in back office settings with humans key punching the information.
• However, in a business environment with limited labor availability, high cost, has made this process even more challenging.
• Furthermore, Nutec's C-suite was looking for a fast deployment that would also automatically tally the actual time from order reception to orde confirmation.

Solution

• Simplify'd Intelligent Documents Platform out-of-the-box functionality addressed all the complexities of handling an end to end workflow for purchase orders.
• Nutec selected a very practical daily Excel-based report for that doubled as a dashboard for keeping track of date the order was received, date the order was acknolwedged, and number of working days elapsed between receiving the order and confirming it.

Engagement Model

• The deployment model was a cloud-based fully managed service with Simplify'd taking care of onboarding.
• The system was fully deployed within 2-weeks of contract signing.

Results

• 100% Reduction in time spent compiling the report to track purchase order acknowledgements.
• Improvement in customer satisfaction.